I spoke to someone on March 10, 2021 because of getting message about my service been disconnect, I explain that my bill had been paid on the 4th of March. The phone clerk AT&T told me to call my bank which I did to get clarification about my payment which my bank sent the payment in. It has been a long day with your employers on March 16, 2012 that are not sure of what they are doing, my service was disconnect call and I spoke with Kelvin 4:45pm connect me to his manager he said name Freddy @ 5:10 then he connected me to customers service around 5:45 spoke to Laura who said she was putting details showing that my bill had been paid. Laura connected me to technical support to restore service and was with the young lady couldn't understand her name over an 1 &1/2 hrs. which she still couldn't restore, let me know she was going home in a hour and will contact me the next day, fine I had to go to prayer. I'm still without service. Talked to Norman 8:28 which is very rude, I said to him have a good night and hung up phone