I like to pay my bill through a check in the mail, and they always send me a late bill, usually less than a week before it is due, which means it is almost late every time. This time, it is less than 1 week, and I still haven't even gotten my bill so I can pay for my insurance! So, I am trying to login online complete the payment for this month. I can't remember my user name or password, and made mistakes, and now it is saying I need to contact the administrator and can't try at all! It is so frustrating, and they don't even give me a contact for that. I hate having to call because the people are rude on the phone and put you on hold for a long time. And there are no emails in sight to contact about an issue like this. Why can't they just send things on-time to ensure I can have the coverage I need? I would love to pay on-time.