My name is Karen Thornton, [protected]. I purchased a HP Pavilion Laptop November, 2020 and returned it December 2020. The salesman led me to believe that I was purchasing an Envy, but when the receipt was emailed to me it showed that he sold me a Pavilion. I called him back and he told me that I can return it when I receive it. So when I received it I didn't like it. I returned it and purchased a Spectre instead. The laptop that I returned was received and verified. I received an email that I was going to be charged a restocking fee in which I called and got it reversed because a supervisor said that I wouldn't be charged since I received the wrong laptop. I'm still waiting for the refund for the actual laptop in the amount of $592.87. The total price was $690.59, but I received the restocking fee in the amount of $97.72. I've spoken with several supervisors at HP and twice we talked with my bank on a three-way call. The laptop was purchased with a bank card that was replaced. However, the bank representative informed HP that if they really sent it, they can still see the transaction and manually transfer it to my account from their ledger. HP first said it was sent, then they said it was rejected, then they provided me with a ARN for the bank to track it. The bank said they can't do it that way. The bank also believes that HP sent the refund to the wrong account number. They have checked several times. I'm tired of getting the run around and put on hold several times. Please resolve and issue my refund.