I ordered a bonsai and a bottle of wine for my aunt’s birthday, along with a card with a message. The gifts arrived with an invoice belonging to someone else (who sends an invoice with a gift???), the box it came in was addressed to someone else, and the plant was nothing like what they have posted on their website. Furthermore, they sent the wrong bottle of wine – unoaked – which is a specific taste, which my aunt is unlikely to drink. Having paid almost $160, you would think they would make sure everything is intact and in good condition. I called and emailed the store. The owner (man) who picked up was extremely rude, argued with me and even hung up on me. He refused to give me a refund or re-deliver the correct plant and wine. You would think if the product is not available they would call you to ask if the replacement they are giving is to your satisfaction. This business should close down. I advise people to stay away from this store. They rip you off and have no business etiquette, nor morals. See photos below of what is posted on their site (first photo) and what is actually delivered (second photo). Pathetic! Furthermore, I have attached the invoice they had in the box which is addressed to another name, address and has the wrong items on it. Lastly, my invoice emailed to me, with correct items to be delivered and proof of card message that never got to my aunt.