Internet service was installed at our lake house in Mineola, TX on 3/9/2021 and after 16 weeks Sudddenlink hasn't buried the cable. I have called six times and requested the cable be buried. The customer service individual will commit to have the cable buried, but no one shows up. The only reply was their request to remove my complaint from their website. With their call centers in India and no one knowing the previous person I spoke to, what should I expect! I've given up, and I'm going to post negative reviews until they bury the cable. My account number 07707-8****6-01. User's recommendation: Don't subscibe unless you're OK with the cable laying on top of the ground.