I am writing to you, to complain about the lack of professionalism shown by your passenger service agent Nassim who worked for swissport at the service desk in Marakecch airport. We had queued up for some time at the the airport and when we reached the front desk to print out boarding passes as is the usual system for most airports. We was told we had to print our boarding passes elsewhere and Nassim pointed towards the other end of the terminal and gave no clue as to where he meant exactly. We walked the length of the terminal to another check in desk and repeated what Nassim has told us, we clearly stated we was on a Ryanair flight and we pointed us back in the direction we had come. On this instruction, we walked back to the Ryanair check in desk, and could see other passengers in a similar state of confusion as to where they needed to print there boarding passes. We approached the desk once more and spoke to the colleague of Nassim and asked where exactly we was supposed to go, informing her that Nassim had point towards the other end of the terminal with no further instruction. His female colleague informed us we needed to go to a shop which I would describe as a newsagents located beside the pharmacy and print out passes there. I'm sure this was not the intended service the airline had Intended as the shopkeeper was charging nearly £1 per sheet to print the documents and making me feel like it was some profiting arrangement between the both of them. On returning to the desk finally with our boarding passes, we approached the desk. Nassim had told us it was "our fault" and not his that we didn't have the correct paperwork although all of our other relevant paperwork and COVID documents had been completed and were available on our phones to show. He made more remarks, saying things like "your Not in the UK now… this is marrakech" and "if you don't like it I can put you at the back of the queue" He had a smirk on his face and seemed to be enjoying the level of power over everybody. Myself and my partner thought it wise not to say a word to this unreasonable man and get our documents processed and passed on through to the airport terminal. On all of our experiences with Ryanair We have never been met with such an unprofessional staff member. It is unlikely I'll use this service again if this is what can be expected.