This is the verbatim letter I sent to Tim Cook exactly 34 days ago via USPS Express Mail, with no response to date. "Dear Mr. Cook: I am writing to you in exasperation. Nearly 3 months ago, I bought an iPhone through AT&T. In that transaction somehow my Apple passcode disappeared and when I was later asked what it was, I didn't remember it, of course. A two month fiasco ensued involving 3 trips to my local Apple store, 7+ cumulative hours on the phone with escalating levels of Apple 'experts' - all leading to being told yesterday that I need to discontinue all of my Apple devices* for 7 to 10 days in order for an account recovery to take place. As I have my VA medical information and upcoming appointments, daily correspondence, financial activities, etc all on Apple devices I cannot be without Internet connectivity that long. Please advise. Yours truly, Julius L Maurer. *Desktop, laptop, iPads, iPhone, etc, - an Apple customer from IIc on.