28 Aug, 2021 → by ClaimboUser151792
Part of airline reservation cancelled with no notification by Jetabroad
1
Jetabroad made air reservation on 20 July for two passengers with eTicket (their rereference FLJZEQ) for flights Austin-Prague, Prague-Dubai, and Dubai -Austin with connections on each of the three, with a depature of 18 September. When I entered the British Airways site to reserve seats, I found the first three of the flight segments not showing, but Jetabroad did not advise me of this. I contacted BA, who told me only the travel agent can address this. I contacted Jetabroad, telling them flight segments were missing, and they replied by email with URGENT in the subject telling me flight segments had been cancelled (telling me what I had just told them). They proposed an alternate flight with an additional flight segment. I responded that one of the travelers cannot reach Austin for the proposed earlier departure time. I asked for an alternate time or schedule. After 5 emails to Jetabroad, requesting a phone call, I finally received an email response four days later stating "We are working in departure date order and your flights will be actioned shortly. Please be patient and we will be in touch." When I check online travel sites for itinerary options, I receive a response that no flights are available. This trip is to receive a lifetime achievement award, and I am concerned that by the time my 18 September departure date is addressed for action, there may be no flight options.