I bought a set of pans from CopperChef back in 2016 and received my order pretty fast but had to send everything back. Unfortunately all the pans were in a poor condition and looked used. I contacted CopperChef and told them how disappointed I was and even sent them pictures. They agreed for a replacement. Of course I tried to get a refund, but they said "no" over and over again and in the end I had to agree. Replacement was better than nothing. It is now March 2017 and I still haven't received anything. According to their promises I was supposed to get my pans a long time ago but that was only a lie. I sent a refund request but was ignored. All they said was that I had to be more patient and that my order was on its way. I really doubt that they shipped my replacement, I don't believe them. Please, stay far away from this terrible company!