I have used nair products for years and up until the last year I haven’t had any issues. I just used it and washed my hands 3 times immediately after applying it to my legs to ensure I got it all off of my hands. Not only did it leave painful burns on my fingers but it didn’t remove the hair on my legs. Which was not even that bad of leg hair growth on them. And I left it on my legs for 10 minutes. I’m not sure what I should do as far as letting the company know. I failed to take any photos of my legs as I was frustrated and I wanted to get my legs hairless right away.