I created a Free account for my teachable training centre, and with the package came a free domain that you can use. I used this domain as my Trustpilot domain, but later I acquired my own domain, and wanted to transfer my old domains trust pilot reviews to my new domains with trustpilot account. In the process of this I looked at the paid package and though I might be able to use some of those features and was advised that I could get this on a new trustpilot account with the new domain and then transfer my reviews from the old domain to the new one. This turned out not to be the case, so I tried to cancel my subscription - no one replied or headed my request to cancel the subscription even though it was within 14 working days of subscribing, and had been mis sold to me, as it was no use. Now they keep asking me for more payments. I told me that I would need another account if I wanted to transfer my reviews, when this is not the case, I actually did not need any paid accounts to transfer my reviews and merge domains. Ultimately the service has been so bad that the only department that seems properly staffed is the accounts department, who keep sending me demands for more money. Absolute scam in my opinion, weeks go by without a human response, and in that time I have had no use what so ever of the paid services.