We regret dealing with and purchasing from this particular dealership at Country Hills Nissan in Calgary. Our sales guy (AM) was fantastic. Knowledgeable, genuine, got us a deal. 5 stars for him. We do also like the Nissan brand. But the second you hand over the money, customer service stops abruptly and completely. Total breakdown. Something is always wrong or forgotten, every single time. Received a vehicle with no spare tire, broken windshield and peeled off window tint (and some other minor stuff). Now you may think ok, nbd, they'll fix it. That's what we thought when we accepted the vehicle with deficiencies. And we thought that because that's what they said they would do. But they won't. We have been trying since May 10th...yes, over 3 months. 3 months of ignored phone calls, not returning messages, having to go in numerous times to see them in person and we are no closer to having any of our concerns addressed. I'd advise caution against Mark Aburto, the finance manager. He is dishonest, disorganized and has given us false assurities many times. Him we regret dealing with the most. I'd avoid dealing with Austin Romeril, one of the managers. Same thing. Speaking with him can best be described as a complete waste of time. We have decided that we will no longer chase after them. Can't keep wasting time calling and driving over constantly. We've lodged a complaint with Nissan Canada and BBB so hopefully something comes of that. We will fix the deficiencies elsewhere and pay for it, even though it was threatened that doing that will void our warranty. They love to hold you hostage. Long read, but hopefully it will save somebody from making the same mistakes we did. *If you refer to them, they don't actually pay a referral fee as advertised. That is a false advertisement.