I ordered 2 copies of marriage certificates in early May 2021. They charged full amount up front of more than $110. Then a few days later I received a ups package that contains nothing but a negative statement saying cannot find my record due to incomplete data indexes?! I don't think that's $110's worth so tried to reach their customer service. i had sent 3 emails w/out responses. Then I tried to call them multiple times, but was put on hold forever ( for once i waited almost 40 mins and still couldn't talk to anyone). This is a total scam!