I started a membership on 2017, was told I was signing a 1 year contract, that I never saw . Went to cancel membership and they said I had to write a letter and mail it to the corporate office via certified mail. So I did and paid my cancellation fee. For the next few months they continued to pull money from my account . So I went back and they told me they never received my letter or my money, even though I was super pissed I went ahead and paid it again and sent another letter via certified mail . They continued to charge my account so I just switched banks and figured that would be the end of it . It is now July 2021 and I just received a call from a debt collector saying I owe money after signing a TWO year contract and that if I don't pay it, It will go on my credit . I ship out for the army in a month, and I'm also having to move into a new place in a few days . I cannot afford to pay any more money to them (1. Because I've already paid them multiple times past cancellation. And 2. Because I'm having to pay for first, last, and security on new place to live .) I've tried calling them atleast 20 times and no one answers the phone and when you call corporate they tell you that you have to speak to the branch owner directly but it's impossible to get ahold of them . This is ridiculous and I don't have the time or the funds to deal with them . Would not be surprised if they're on the news soon for having a mass shooting at one of their branches for swindling people . I don't even live there anymore so I can't just drive to the branch to get it resolved. This is the equivalent of a car salesman telling you your signing for a 3 year term and actually having you sign a 5years term and after you sell the car back they continue to charge you your monthly bill . It's not right and it's not American. Now I see why they don't have anyone working there in person the majority of the time because they know there's a line of people wanting to stomp their teeth down their throat .