Only found out about this website after Urban Outfitters failed to provide the products I paid for, and guess what, like so many cases reported here, they refused to arrange refund. I ordered from Urban Outfitters a total of 3 times. The first two times products reached me just fine. Third time around it was a total scam, I quoted the events below: 21 May 2014 - I ordered from their website 23 May 2014 - It was stated on the link for tracking as provided by Urban Outfitters that the parcel was shipped 27 May 2014 - delivered as advised by the same link 30 Jun 2014 - I approached Urban Outfitters as the parcel never reached me 4 Jul 2014 - Urban Outfitters replied me refusing to trace the parcel as they have a "30 day limit on all non-receipt claims" 5 Jul 2014 - I wrote back disputing their limit as it was never communicated to me. It was not in their service terms and conditions and was never informed to me when I ordered. I requested a refund. 9 Jul 2014 - Urban Outfitters replied repeating their "30 day limit on all non-receipt claims" 10 Jul 2014 - I filed yet another complaint as it was ridiculous that Urban Outfitters expected their customers to bear the costs of their terrible courier service 14 Jul 2014 - Urban Outfitters suggested for me to report the case to the Police (what?!) So every time you order from Urban Outfitters, be prepared of their poor courier service and ridiculous customer service. Another thing that puzzles me is how it took them days to give standard replies repeating their 30-day limit. Urban Outfitters not recommended.