Today is 8/24/18. I ordered double volume extensions on 3/5/18 for $39.99. Here it is almost 6 months later and I never received the item, nor have I heard from the company. I tried sending a message through their "Chat With Us" feature; got nowhere. Now it appears their website is gone. If you go to www.secretextensions.com, you get a message that says "The web address you entered could not be found." I am sure I'm not the only one who has been ripped off by Secret Extensions. I cannot find a phone number for them; otherwise, I would call. This appears to be a typical internet scam--just a way to get your money and leave you high & dry.