Hi I am a caravan owner at Haven Allhallows site and am outraged by the lack of communication and customer service on the site. I understand there is now a booking process for activities on site and has been since last year. Whilst I understand and accept this process what I do not accept is the system you have in place to manage this. An example of this was evident today when I attempted to book swimming for 7 people only to repeatedly be told I Hadley exceeded the limit. What is the limit? I endeavoured and managed to book 4 and 2 spaces on different occasions and this was confirmed in my bookings. However to my annoyance my sister contacted the site and after several attempts without a response a female answered the phone and could not locate the booking on the system. I have a point for 1:30 which I never booked for 2 people. Finally after going back and forth the receptionist identified a different time for all 7 of us to be able to partake in this activity. However despite this the individual stipulated we can only have 10 bookings per week so had 3 left despite being owners. Who and where is this communicated and what sense does this make???? Lastly when questioned that we are owners and what are we paying for the receptionist obviously void of any customer service skills or aptitude responded ‘you pay for the concrete the van sits on'. Can this be investigated and person questioned in why such a comment is being directed towards any customer?? On closing your systems appear to be unable to process what it has been implemented for and a full review is needed. Can you clarify how many activities owners are subjected each week so I can update all social media platforms including all reviews of the site. Finally I trust there will be an investigation carried out on the complaint raised about your employee today. I look forward to hearing from you Mthanks