I booked a stay at the Ramada in Hendersonville NC. I prepaid through expedia and upon check out I was Charged for the two nights I had already paid for. I spoke with two different individuals that confirmed I should not have been charged by the hotel since I pre-paid through expedia. No manager on site just an owner that the employees have to wait and hear from with issues. I have an email from her personal email on 8/29 @1:30pm stating I would get refund but calls me today and said that was not her and just an employee that informed me wrong. The owner finally contacted me and said they were not giving me a refund because my debit card was listed on my expedia receipt. One of the front desk workers stated they can clearly see it was an error on their end and that this has happened before and took the other customer forever to get a refund. The room conditions were also nasty. Had to wear shoes the carpet was damp, smelled musky and had to buy febreeze to spray. The bathroom tub had orange stains all on the bottom and was covered with a tub mat.