23 Aug, 2021 → by ClaimboUser247874
Overcharged for freight – carriers measurements of my package very incorrect

1

I was charged and additional $180+ for the package I freighted out as the carrier supposedly re-measured my package and found it to be an extra metre in width. My package is a dance pole in two parts packaged side by side so is effectively a long and thin package with no possibility of it being over 30cm on width. I have sent images of what was inside my package, offered to supply exact measurements for every single part that was inside and asked if proof of measurement from the carrier company can be sent through but have got no where. I unfortunately did not think to take a photo of my package next to a ruler as my own proof as I was certain of my own measurements and that is the only way they have said they will pursue the issue with the carrier. I have been in contact with the receiver of the package and know for sure that item arrived in tact and exactly as I packaged it so again could not have possibly measured over one metre in width. The freight person who picked up the package would not have physically been able to lift the package if it was 131cm x 121cm…
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