North American Power overcharges without asking consent from the consumer solely based on their own discretion. they offer no reasonable refund. it is unconscionable that companies should be allowed to raise rates while promoting themselves to consumers as giving lower rates than the basic utility. they raise rates without asking consent or alerting the consumer this is against any lawful contract General principle. consumers have no easy way to verify because the bills are extremely convoluted in addition the infrastructure is old and our area is without power more than would be reasonable expected. this practice is unacceptable consumers be aware!!!