In the middle of last year (2018) I took my 2016 KIA Sedona in to have the airbag light which intermittently came on and off. After the technician looked at it they said nothing was wrong at all or could be done. Fast forward to March of 2019 a recall came out and we were contacted by the dealership to bring it in and have this issue fixed. My wife went and sat there for an hour just for them to tell her that they could not perform the recall fix due to a backorder. They told her they would contact her when the part was off backorder and able to be fixed. We had an appointment August 6th to have the recall done. We dropped the vehicle off and were told it would be an hour. After an hour goes by we received a phone call saying they could not do the recall because we had aftermarket leather put in the vehicle and not by their dealership. I spoke with the service manager Austin and he had this to say: they would do it and have to send the leather wrapper seat back and install a cloth seat bottom. I stated that the leather seat would not be going back and that i myself or the installer of it would take it off and give them the seat bottom back after. I am not sure when the customer is the one that has to provide solutions for the service team became the way of business but hey who knows. The vehicle was going to be gone for a full day and so i asked about getting a loaner vehicle since it was KIA who made the mistake and had this recall to which Austin replied no I have nothing with this KIA motor recall going. The lot is full of used vehicles that could be used as well as other options. I left and then called Way Brothers in Hawkinsville, GA who i bought my last two trucks from about a vehicle. Now, mind you this vehicle did not come from there nor are they a KIA dealer. They gladly gave my wife a vehicle so that she was not out and having to scramble to make tomorrow work with kids going to school and other plans. Would not recommend Jeff Smith to anyone at all. Save yourself the headache and helpless service manager.