CASCADES HOTEL BOOKING 3-6 AUGUST 2019 Over the last 40 years or so we have stayed at Sun City on numerous occasions Our recent stay at Cascades/Sun City was an unmitigated disaster. My brother and I booked 2 rooms at the Cascades as we decided to take my elderly parents (in their 80's) for a weekend away. My dad is a recent amputee and has a prosthetic leg. My mom and dad love the slot machines, We were looking forward to relaxing at the pool, watching the sport (ashes cricket and Liverpool vs Man City on DSTV. My mom loves watching movies on DSTV. I was personally looking forward to swimming at the Valley of the Waves which i was told by 3 of your staff whilst there would definitely be opening on Monday morning 5th August. (Great weather 30 degrees~) We stayed in rooms 1007 and 1008 However this is what we experienced:- (1) Air conditioning in the rooms not working properly - made staying in the room (especially 1008 most unpleasant) (2) My Duvet cover was not properly cleaned (3) DSTV did not work for 2 days - so we could not watch the sport or movies on TV (4)- NO Wifi working for 2 days (The Cascades advertises free wifi) (5) My parents and brother could not play the slot machines because they were offline (6) No water in the Cascades Swimming Pool ( Going to swim at Cabanas or Vacation Club not an option as my dad has a prosthetic leg and battles to walk (walking with crutches) (7) Valley of the Waves did not open as we had been assured on 5 August - so one of the main reasons i came on the weekend could not be fulfilled (8) Very poor meal at Calistos (Not your fault) but we noticed that most of the restaurants have a very poor rating on Zomato/ Google Reviews etc - e.g. Bocado scores a pathetic 2.9 - Sun City's food options have gone down dramatically. Crystal Room - incorrect outdated menu prices on internet (not your fault) The only saving grace was spending time at the Pilansberg Game Reserve and having lunch at the PIlansberg centre. I also commend the breakfast at the Peninsula which was excellent. In a nutshell a 5 star hotel delivered a 1-2 star experience. The majority of amenities which we paid for were not offered/working/available As a result of all the above we actually checked out 1 day early - something i have never done in my extensive travels I briefly made telephonic contact with Mike Masilela (Hotel Manager) who told me that he was on leave but back today (9 August). He indicated that he would "sort this out" I am intending to relate our experience to;- *The Head of Sun International South Africa *The Hotel Ratings Council of South Africa *Wendy Nelson - MEC Tourism in North West Province * Job Mokgoro - Premier of the North West Province * Trip Advisor etc I would hope to first hear from you (Mike Van Vuuren andMike Masilele) within the next 72 hours - I await your response. As mentioned before we have stayed at Sun City many times (although not in the recent past). Yours Sincerely Larry Benjamin [protected]@yahoo.com