Over a month of requesting a loan pay off

/ 96 reviews

2 Jul, 2020 → by ClaimboUser385649

Three phone calls. Cumulative two hours + on hold. Three responses claiming this would be processed in 3-5 business days. Then nothing. Secure inbox message: 07/01/2020 Contact Customer Service 06/30/2020 Contact Customer Service 06/29/2020 Contact Customer Service 06/23/2020 Contact Customer Service 06/22/2020 Contact Customer Service 06/16/2020 Contact Customer Service 06/07/2020 Contact Customer Service 06/04/2020 Contact Customer Service 06/03/2020 Contact Customer Service Generic response: Thank you for your recent inquiry. Your request has been received and submitted. Please allow 3-5 business days to be received by fax.... Email to customerservice@***.com 6/3, 6/29, 6/30, 7/1, 7/2, 7/3. Have never received a response. User's recommendation: It's worth paying a slightly higher rate to finance elsewhere.

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Bank of the West - Other Reviews

》 Bank of the West is a better bank.

》 unprofessional csr’s

》 Risk Dept did not want to release funds

》 To long to answer the phone

》 Find Another Bank

》 Closure of account and asking for repayment on a provisional credit

》 Just needed my account #

》 Not happy with their promotion

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