Brook R was most pleasant, apologetic, and fun to chat with as she and I finally found the Patagonia fleece sweater that I had placed into my cart, but then the gremlins did tricks on the web site and wouldn't let me complete it to pay. I had had a rough time with a yearbook deadline for the past four hours, and she was very willing to take the stress out of my body and get the correct order on its way. One happy camper here! User's recommendation: Request Brook R if you want a friendly, efficient person to persevere until she gets it just right for the customer!