I am an insurance agent, helping my client, also my best friend, with a busy business and new born baby to arrange her doctor visit in Adventist Penang, orthopaedic. I could have let my client visit her regular hospital but I suggest her to come to Adventist hospital because my other client had a good experience here in Adventist orthopaedic. As she is very busy (can only come out certain day and hours) and just delivered baby, I try to call and coordinate for her. If it's myself, I can tell the exact time to make the nurses easy, but when I'm trying to arrange for someone else, would not be that easy which requires multiple calls. In addition, some nurses talk softly with a very loud chatting and laughing voice at the background, some nurses weren't clear in conversation & communication and so many orthopaedic specialist in Adventist... The reason I am writing this is to raise awareness with a good cause. I didn't take the rude nurse name because I believe nurses are very noble and they are helping people everyday, don't want to affect that particular rude bossy nurse and give her a hard time. This is exactly what she told me:" you have called so many times and now whole department knows that you are the insurance agent, what not you understand? If you keep calling, I'll report you to the supervisor!" Is this how a nurse should talk to someone who is bringing business to your hospital? I am not being funny, rude and making issues with the nurse, I'm just trying to figure out different doctor's available hours and trying to figure out which time my client could come. Perhaps. this would be a better line the nurse could use for confusing client. " mdm, you sound confused, anything I can help you to make it easier for you?" This nurse is very extremely rude and unaware of the real world. Very bossy, there are still many lines that I didn't point out there, I am too busy with my own life, what are you arrogant about? This is not just you, many nurse have this common attitude. Of course we also have some kind nurses. Don't look down on insurance agent, they are the many many insurance professionals out there who are constantly bring business to your hospital. Probably nurses think hospital business is none of their business. As part of an organisation, we should be doing our job well to make sure our company profits in this competitive market, that's how employee is paid. As nurse, I know it is frustrating sometimes with rude people, try to portray a loving kind image as a nurse. As a Malaysian, we are all doing our parts of our profession to make Malaysia a better place to live and be outstanding in the international market. Especially in health industry, most people are in pain and problems, your sympathy and patience is what makes a nurse so different than other professions. This is why nurse is a very noble, toughest job in the world but also most beautiful and meaningful. Please reply my complain at [protected]@gmail.com [protected] and do something about it to improve the customer service level of Adventist Hospital. Thank you very much for listening.