I have been ordering from haband company since 2009. In 2010 I ordered 2 pair of tennis shoes and paid by mastercard. I only received one pair. After complaining for wevereal months to their customer service department which appears to be totaly computerized, I finally received the other pair. Since then, every time I order something the order is put into an " open catagory " and shows to be pending. I have three orders in that catagory since mid 2010. It appears that since I complained about only getting one pair of shoes they are flagging all my orders. It is not because they are out of the items that I order because I continously receive emails and mailings advertisins these products.