Update by user Aug 26, 2018 We'll do everything we can to make sure you love your experience with us. Call us: 614800**** Email us: craftychanelco@***.com Original review posted by user Aug 25, 2018 I ORDERED SCRABBLE LETTERS FOR MY WALL 05-22-18, I WAS TOLD THE ORDER WOULD BE IN WITH 7 TO 14 DAYS AND I HAVE NOT RECEIVED IT. I HAVE EMAILED THE COMPANY NUMEROUS TIMES AND CALLED THE COMPANY NUMEROUS TIMES AND NO ONE HAS GOTTEN BACK TO ME IN ANY WAY. I SPENT $98.00 DOLLARS AND WOULD LIKE MY PRODUCT OR MY MONEY BACK. I HAVE ALSO CONTACTED THE BETTER BUSINESS BUREAU IN COLUMBUS OHIO, THEY SENT A REQUEST TO CRAFTY CHANEL CO. AND THEY DID NOT GET A RESPONSE EITHER. THIS IS A TERRIBLE WAY TO DO BUSINESS, NO PRODUCT, NO RESPONSE TO EMAILS AND PHONE CALLS. I AM NEEDING HELP TO GET THIS MATTER RESOLVED. I HAVE NEVER SUCH LACK OF REGARD IN GETTING BACK IN TOUCH WITH A CUSTOMER. THERE IS NO WAY I WILL EVER BE ABLE TO GIVE A GOOD REVIEW FOR THIS COMPANY. I CAN BE CONTACTED BY EMAIL MARGEY_YSASI@***.COM..PHONE NUMBER 432-853-****.