1 Jan, 2018 → by ClaimboUser10312
order no.1460631 reference no. 4829071 on 06/26/2017

1

I have paid 5.39 and 6.73 Canadian dollars for get Hydrolux two sample productions respectively. That amounts paid by my credit Card via online. Two weeks later i got a parcel by mail Under above mentioned Reference numbers. The included products were 1. Hydroluxe Wrinkle control 15 ml container 2. Hydroluxe ultimate moisture Day night cream 30 ml glass container But under this condition July 10 th and july 12 from same credit card this company deducted 133.14 Canadian dollars and 119.36 canadian dollars respectively as trial period fee. When isee credit card statement i saw those transaction are too much and i made a telephone conversation with Tammy ( A lady ) from telephone number [protected]. She told me before 14 days trial period unless cancel they are going to charge those amount monthly. she told me cant make refund but she can cancel further money gave me cancellation number as [protected] My problem is although took such a amount of money i didn't receive any service or products except above mentioned 2 (two ) items why/ who gave them authority take money forget or mistake happen they can take money monthly without giving anything . This is illegal action or procedure. For example some dating sites take money until cancel but they give access during subscription period means giving some kind of service . Under any condition they can't take Money like pirates this is forceful way and retaining someone else money. I can submit photos of those two products and anybody could realize value must be less than 10 Canadian Dollars. I request refund my money which were taken by credit card on 2017 july 10 CAD 133.14 and 2017 July 12 as CAD 119.36 in respect of rules and regulation of Canada consumer protection Authority. Don Aruna Dissanaya Consumer Tel : [protected] [protected]@gmail.com Resident Address : 11 Zebra trail Brampton ON L6R2J2
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