I made an order on january 25, 2021 and it was shipped on january 30, 2021. The order was taking longer than usual but I wasn't bothered as it is international shipping. on Febuary 15, 2021 my order didn't update on the tracking website. I contacted the shipping company and they said I should reach out to the shipper to open an official investigation. I emailed Colourpop four time but there was no response from them. I reach out to them on Facebook, Instagram... No response at all. All I wanted is an investigation to know where my order is currently as it has been 20 days with no update, so I am questioning the quality of the products there.