I made on order with the company online on 4/10/20. The next day I contacted them on their website stating that I wanted to edit my order. I contacted them on their website again on 4/14/20 stating that since I had not heard from them I wanted to cancel the order. I received an email from them the same day stating that I could not edit or cancel my order. They stated that any cancellations would be subject to a fee. I called and spoke with a service rep and he stated that I would be subject to that fee. I told him I would not pay the fee. He said that it would be turned over to collections. User's recommendation: Don't buy from SD Bullion.