I tried to cancel my order today after finding out that you used Hermes as a courier . My order is due to be dispatched tomorrow? I have been a devoted LookFantastic customer for many years now and all my previous orders have been sent by Royal Mail. I tried to explain to the customer advisor that I have been having so many issues with Hermes deliveries in AB25 3TD that I do not wish to go through this stress again. Hermes courier has delivered my 2 parcels to a completely different address, not even in my area and the parcels have been accepted by someone else. You are to blame if my order goes missing or it is delivered to a different address . Thank you for cutting me off via chats and ignoring my emails as well. No phone number to call.