I booked a flight from Tel Aviv to Newark, New Jersey with Orbitz on Virgin Atlantic Airlines for my wife and me. The flight was supposed to depart from Tel Aviv on April 5, 2020, but due to Covid restrictions, the flight was cancelled. It took 6 months before I finally informed told that a refund was processed to my credit card account on October 5, 2020. I have been calling Orbitz for almost 6 months since then to find out when my refund would be credited back on my credit card account, and have been getting the run around. They keep telling me that a supervisor will get back to me, or that it's under investigation, but no one gets back to me and my issue has not been resolved. This company is totally unreliable and unethical.