I had a simple question about a new mower. No email support. The customer service number is answered by a robot that tells me my call is very important so let's listen to an endless piano music loop. Gave up and tried the technical support line. Press 1, , press 2, , press this and that. Menu has changed, Call this number for this call this number for that. After all that it hung up on me. Model number on the included paperwork listed Four different motor model numbers, none of which matched the numbers on the engine. I finally located a web page that wanted me to accept cookies and change my password. I gave up.