On the 29th of July I placed an order through the samsung website for a new phone. I received a notification that the phone would not be shipped/or delivered until 8 Sept (2021) . My current phone screen cracked and I wanted a phone sooner so I followed the online info about cancelling. I received a notice saying it was already "processed" and I could not cancel. I could refuse the order once delivered. I think this is unacceptable but I had no choice. Yesterday, I received an email saying that my shipment was delayed even loner - see below. I had chatted with customer service multiple times before acquiescing to their "refuse delivery" option prior to receiving the below email. This email clearly states (see below) that I can cancel. My screen is more cracked and I use my phone for work as I telecommute, so I just want a new phone now. But I do not want to have to finance it not knowing if I will actually get my money back for this other phone. That is not even the point. I now will likely not get my phone til October or November as they are "behind" in services. All I want is a refund so I can buy my new phone. They keep saying It's in process therefore can't be canceled but the below clearly indicates it can and I think legally, they have to honor that. Can you help me. . Dear elizabeth nocito, We apologize that your Samsung order #US304314940 is delayed more than 30 days. If you still want the order, no action is required. You may also cancel your order. Sincerely, Your Samsung Support Team Manage Order DELAYED ITEM(S) Galaxy S21+ 5G 128GB (Unlocked) SM-G996UZVAXAA Price: $759.99 $999.99 SHIPPING AND BILLING DETAILS Billed to elizabeth nocito 6550 sproul lane, colorado springs, CO 80918 Shipped to elizabeth nocito 6550 sproul lane, colorado springs, CO 80918 I received this below response from multiple customer service members. The below was from today, Aug 29th, the day after the email from Samsung saying I can cancel if I do not want to wait. I also sent this customer service member the email from Samsung and he still stated the following: Roger Vincent Alberto (Samsung E-Commerce) Aug 29, 2021, 13:01 EDT Hello Elizabeth, Greetings from Samsung! I would like to inform you that I have already raised the cancellation however, it was denied as the order is already in process. The best option if you really want to cancel it is to refuse the delivery or return it later on. I really did my best with this, Elizabeth. I hope you understand. Warm regards, Roger Vincent Alberto Samsung Customer Care Samsung Track your Order - Order Support - Warranty & Technical Support