I ordered Mac cosmetics on November 27th, and my account was charged $51.50. For some reason I never received a confirmation number or email, and the products were never received. I contacted MAC cosmetics a few weeks later and received no satisfaction. They told me to contact my bank. I ordered the items during a sitewide 30 percent off sale. Although the items showed up in my MAC account as previously purchased, and I have proof of the charge, the MAC representative refused to send me any of the items.