8 Jul, 2021 → by ClaimboUser583157
online order for a dress

4

I ordered floral dress from their website and received different floral pattern which i do not like. I contacted the customer service they advised me to read refund and exchange policy. So they do not cover shipping costs for me to ship back and then they will charge again shipping costs for exchanged product. By the time i calculate the costs of shipping back and forth it becomes not worth it to exchange. I have attached two pictures one is with lady wearing necklace and the dress with floral print I ordered. But the second picture is what I received not as elegant as the one they showed me. Its their fault to send me wrong pattern and they should exchange it for free including shipping and its their trick that most people will not. I recommend not to deal with such a tricky company. I have a family function on July 20th 2021 so I do not even know that i will wear this as its tacky compared to the one on website the one they showed me.
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