At 11 am on a Tuesday morning I placed my call. When answered I was greeted with a pre-recorded message and informed to call back during regular business hours. I thought that this was a regular business hours so why were they not answering their phones. After several attempts to make contact my patience gave out and I quit trying. Never reached a real person not did I get an email or any acknowledgement that my efforts were recognized. Wow after the many years of being a loyal customer this is how I get treated? Guess Microsoft will be next choice for gaming.beware , customer service is super hard to reach. User's recommendation: Beware, customer service is almost non-existent.