I opened a new business 9 months ago with a new business checking account. Somehow this company, Mybymedia.com, opened an account charging me $39.99 month, plus $2.99 each month for access, and then each month there were charges for $1.20 and .09 cents each month for international charges. The company is located in Quebec. The QuickBooks app automatically put these charges under Brewer Media. As I saw media on the statements, I assumed these were charges from the several marketing companies that I had hired: magazines, newspapers, radio ads, billboard ads, TV commercials, hotel ads, etc. I contacted Brewer Media twice and the rep said these were not their charges. I am working on preparing QuickBooks for taxes and have the time to figure this out. I found a website next to the charges on my business checking account. Looked it up and found a phone number. Contacted Mybymedia 1-87*-252-****. After a lengthy discussion, the supervisor that I was transferred to stated that she could only authorize a refund for the past 6 months and not the first 5 months. Mybymedia received $490.05 and are issuing a refund of $217.89. NOT OK WITH ME! I don't read novels. Never have. I would not subscribe to this online company. She said that an email was sent to me stating that they were taking out $39.99 and $2.99 each month for a subscription. Well, I do not have access to that email and I haven't had access to that email since the first of May of 2018. The franchise owner has access to that email. Because of circumstances that arose, I opened a gmail account for the business. This is ridiculous! I know that they can view any books that would have been downloaded to read. I don't read novels. What recourse is available to receive 100% refund? Cheri G