When I came in today, there was a teller that I never saw before. Maybe he was a new hire. I do not know for sure. I waited until my turn in line and tried to describe my problem to him. But he interrupted me with the words: “It is against our rules”. I tried to continue, but he was not going to listen to my explanation. He just repeated that it was against their rules. So I asked him to call their manager. He pretended that he did not hear that. So I had to go and look for the manager myself. When I found her, she turned out to be much more attentive and patient. She heard me out and did everything in her power to help me. That is the reason why I gave them 2 stars, not 0.