I had cool sculpting done to my back. The day of my appointment the lady that did it was not sure how to do it so she called in another employee for help. The lady that came in to help was only there for a few minutes and not in the entire procedure. They had one machine on each side. After months went by I noticed only my left side was treated and the right side was exactly the same. I came back for a follow up so they can fix the uneven side. They took quick pictures and decided that it was not uneven. However the pictures they took before the procedure were very specific, there were markings on the floor showing were to stand for the picture. On the follow up pictures this same process was not followed, I just posed in a random area of the room. When I slightly turn to one side or the other my unevenness is clear but they made their judgement off of pictures that they took at the angles they decided to. If the lady doing my procedure needed help on simple things I doubt she would of detected one of the machines being faulty. I believe the machine on my right side was faulty and now Ideal Image does not want to stand behind the results.