9 May, 2018 → by ClaimboUser525134
Ok product, terrible service
I ordered an outdoor patio set. The table came damaged. It took two weeks for the new table to arrive. Then the assembly person ( an outside vendor named SAW Enterprise) took two weeks to come and assemble everything. The Workman didn’t have the correct bolts. It then took two more weeks for All Modern to get the correct bolts sent to me. It then took SAW almost a month to get to me. They made and cancelled two appointments before they actually came to do the work. All Modern did nothing to expedite this process. They said that I could hire someone and they’d reimburse me, but I wasn’t about to go further into my pocket and then wait for who knows how long to get reimbursed. The product is fine, not great, not terrible. Reasonable for the money. However, ordering something in late February, having it arrive in mid March but not having it useable until May 8th is insane. They offerered me 10% off of one item I buy in the future from them. I would buy anything from them again, period. Do not buy anything that needs assembly, could arrive broken etc. maybe you could buy towels or a pillow from them, nothing more complicated than that. It was a frustrating experience. Do not use this company if you expect help or service from them if there is a problem.