We have had ongoing issues with this over glorified and old trailer since BEFORE signing the lease back in October of 2020. My son took a tour of the trailer (I will NEVER refer to it as a mobile home because it isn't per North Carolina law) and pointed out there was an entire window missing along with missing window screens. They claimed they would get a window installed ASAP and she measured the window frame. We started calling about the window in November and THREE different so-called "maintenance techs" (big laugh that title is) look at the frame for the missing window and THREE times take measurements AGAIN!!! This now makes FOUR times the window frame has been measured. I was told they would have to order the window although they were supposed to have done that back in October. Then I was told it had come in and due to a water main break the lady I spoke with in maintenance was rude, unprofessional and discourteous but claimed she would be out to install it by the end of that week. That week came and went with NO call, NO show. I called again in December and in January. Another tech said "a" window was in but he didn't think it was the right size but that he would check on it and have them call. Of course, they didn't call and I, AGAIN, had to do another follow up call!!! GREAT!!! The window they had in their shop wasn't right one and they would order another one and that we could probably expect it to be here by March!!! From October to March no window??? In the meantime, we received a huge electric bill which we feel is 1) due to the VERY antiquated and NOT energy-efficient appliances including the rusty HVAC (interior portion) AND the fact the front door has a huge gap from the door to the jamb. The technician installed window stripping that was so thick the door could NOT be locked!!! We made a judgement call and removed the stripping just so we could actually lock it. I made SEVERAL calls to maintenance all to no avail as they rarely respond back. At one point, the "maintenance manager" (another big laugh) told me AFTER I called HER, that someone would be coming out to install a door. No day, no time, no name was given to me. They just assume that all of us aren't working and have tons of leisure time to sit in the house waiting for someone to show up. That never happened. I called AGAIN to the manager asking when they would fix this issue and she was nasty and condescending in telling me they had had a technician here and I wasn't "happy with it"!!! Oh my God!! Really? I wasn't "happy with it"? How about the fact we could NOT, NOT, NOT close the door enough to lock it??? By that point, I had had enough and called Colorado for some answers. I finally was able to talk with someone who claimed she really cared as the "liaison" and that she would contact the district and regional managers and have them resolve the matter. I received a call back from the "manager" stating that someone would be out here that day. The independent contractor for the door stated he would order the door and install it the following week. Guess what? AN ENTIRE WEEK PASSED AND HE NEVER SHOWED, NEVER CALLED!!! An entire week of either making sure to be home or arranging to have someone here for when this guy would show up just gone. Incidentally, he advised that he had NOT received a call from them until THAT day so that means the maintenance manager blatantly lied. What else is new? I had to call AGAIN and that day (again no time is ever arranged, someone might show up and someone might not and you receive NO call, NO text, NO email whatsoever for an update). A SECOND door installer showed up this past Monday and claimed he would be here on Wednesday to not only install the door but the window as well since it's in the shop!!! He never showed up. No call. No nothing. I have made SEVERAL calls AGAIN and left messages and NONE get returned. I have called again SEVERAL times to Colorado and NOTHING in the way of a response. I spoke with someone in sales today and she said she would speak to the assistant manager who's on site today. Have I received a call back yet? NO!!! Another thing about this place, it is an HOA and had any of us known that fact we would NOT have rented here. They have the brass ones to charge an administration fee of $20+ EVERY month for the water. I have NEVER had such high water, garbage, sewer bills in my adult life and I have lived in some big cities: Charlotte, Tampa, Philly, Chicago and Toronto, Canada. This place is the absolute worst for resolving issues, using professionalism, common courtesy, and plain communicating! When the lease is up we are gone.