CITIBANK NEVER AGAIN!! After a 10+ year relationship, they arbitrarily closed my NRO account! Trying to get help from their service team is like pulling teeth!! So painful! They answer the phone like this, "Ha, so tell me?" like they're agony aunts versus banking professionals. They sent a demand draft which took a week to get to my father. Then they made the process of opening a new account so complicated with very little support which dragged on for 4 months!!! Moved my relationship to a new bank now they're dragging their feet with reissuing the expired demand draft, saying a written request signed by me and scanned to them is insufficient. I'd like to know what my recourse is when I'm not in India and thanks to the Covid crisis, can't get there anytime soon. How do I get the bank to reissue my demand draft? Shouldn't their service to NON-RESIDENT INDIANS account for the fact that their clients are not in the country? Ridiculous!