I ordered my product on the 12th of feburary. It came on the 4th of march (I live in the UK, so 3 weeks despite the fact the website said 3-5 working days). When the package arrived the plastic was completely ripped up, it looked like it was burnt or caught in some sort of machinery. Inside the plastic the top was kept in was also torn, but thank god the product wasn't damaged. I emailed multiple times and the customer service was super vague and I'm shocked by the turnout after a 3 week delay. The packaging is terrible, I don't plan on buying from there ever again. Definitely not worth the overpriced £30 product.