Tour was not as advertised when we paid for it. Many cities, shore excursions, additional land tours were deleted from the itinerary last minute without explanation.Shore excursions were cut short by up to 2hrs with out explanation..The riverboat was changed to a lesser vessel with very small, cramped, accommodations. We had issues with a public bathroom flooding into our cabin.We were not told our trip was booked during a German Religious Holiday, consequently most cities visited were shut down.. We were promised a half day in Rotterdam and a full day and a half in Amsterdam..the former was completely eliminated and we arrived in Amsterdam at 3:00pm the day before departure allowing for a fast paced walking tour of a small part of the city lasting 21/2 hours..flights were scheduled so early travelers were asked to be up and on the bus by 4:30am to depart for their flights not allowing any time at night in Amsterdam. When brought to the attention of Smartours my mother and I were given a very small refund $200.00 for the inconvenience of the cabin flood and told they would not discuss the "bate and switch" trip.. All without explanation..Our weather was perfect, the river was at a perfect flow..