After one year I got the reply through my agent KIWI that you are not repaying me for the flight that you cancelled. My ticket was TOXCTN 082-[protected]. Have tried to get an explaination for your refusel and also to get a confirmation that flight was cancelled so that I can use my insurance! Whay are you refusing to pay back and give me confirmation of cancelled flight that is required for insurance claim! Earlier contacts with you have only resulted in no reply. How can you operate a company like this - I am most surprised and expect that you at lest reply this time!!!