On November 28, I booked a vacation for 3 guests to a Riviera Maya Resort - Valentin Imperial Maya. My reservation # is 8B9100CJ. The reservation was originally made for 3 guests. Two days later, one of the three guests fell ill and I called to cancer their reservation. Cheap Caribbean (true to their name) charged me $300 to cancel their reservation and then denied my request for a refund for the remaining $1781.00 They stated that they only issue credit and not refunds even though their website did not state that at the time their reservation was made. The resort's actual website states that they will issue a full refund up to 48 hrs. It appears Cheap Caribbean is using unscrupulous and underhanded tactics to hold on to the customer's money. Their actions equate to highway robbery. Last time I will ever use this company to book a vacation.