My name is Tammy Arrington and my account #[protected]. I made a purchase on 12/20/2021 and there was a Visa gift card promotion at the time of my purchase. The promotion clearly stated that 3 MONTHS after my purchase, I would receive a $300 Visa gift card. My furniture was not delivered until March 2021 because the chest was not in stock on the purchase date. Since my delivery date of March 2021, I have patiently waited two additional months and still NO VISA GIFT CARD. I have called Conn's customer service on July 27, 2021 to file a claim #1226278 with Michelle. At that time, I was informed that my matter would be expedited and I should hear from someone within 72 hours. NEVER heard from anyone. I called again on July 30th and was told that my Visa card had ALREADY mailed. Called again on August 5th and Samantha informed me that it would take at least 10 business days from July 27th for Conn's to mail my Visa gift card and if I had not received the Visa by August 11th, to give Conn's a call back. Still no Visa on August 11th. Called and spoke with Maria who now states that the card, takes a little while to process." Finally I spoke with a supervisor Rosendo who stated the exact same thing as Maria but only RE-PHRASED his excuse, "it takes 3-4 weeks to process." I then requested Conn's Corporate contact information from Rosendo and was informed that he was a part of corporate. I again requested the CEO or someone higher but was not given any additional information or the option to speak with someone else. If Conn's Home Plus has not honored the advertising sales promotion with 5 days. I will be contacting the CEO, Chairman President, and Director-Norman Miller, as well as the Chief Acct. Officer-Robert R. Nelson with this unprofessional matter. And if I am unsuccessful, I will then file my complaint with The Better Business Bureau and with Jennifer Julian-WTVD. Thank you in advance for your consideration and have a nice evening.