Bought a new phone from Boost Mobile, swapped service using the same plan, now I have no service to either phone. Have spent hours on the chat line trying to resolve the issue with no results, two trips to their store which yielded no results, four calls to their help line resulted in a lot of promises to resolve the issue, a promise that they would call back in 24-48 hours, none of which ever happened. I have not had service for 25 days and counting, they will not allow me to return the phone nor will they unlock it, they have threatened to confiscate the money in my account ($208) even though they are not providing any service for the phone I bought from them. Have had service through Sprint for over 14 years, was forced to migrate to Boost several years ago, this is how they treat their long term customers.