We purchased our wedding rings through them in 2005, and over the last couple years of having them clean and polish our rings, they managed to destroy not just my wedding band but my wife's as well. Neither of us have the same ring we did when we were married. They offered to replace the rings, but in my wife's case, they could not, and to get her ring to look the same, we had to pay them about $500 more dollars due to their error and shabby craftsmanship. I had reported them to the BBB and the Attorney general. I had taken off my complaint with them because they offered us to take care of the rings for the rest of our lives at no cost to us, and the store manager in Bellevue told us to always come to him, and he would make us a priority as we were a valued customer, and they wanted a chance to prove themselves to us. That was a year ago. My wife and I went in on September 4th (a couple weeks ago), and the store manager is gone, and the company refuses to do anything free for us. According to them, they have no information, and cannot help us based on a hearsay promise from their store manager. My wife has cried enough over this, and I really would like some justice done for a company that claims they care about your sentimental needs and wants you to trust them. I want them to not go back on their word, and to take care of us, as they should for what they have done. It would have been nice if they replaced the ring to look like the original for free. They need to understand that wedding rings are highly sentimental, and they should treat them as such. At least that is what their promise to you says on their wall. "Our Promise to You At Helzberg Diamonds, we know our customers come to us for their most important and heartfelt purchases. That's why your personal satisfaction is, and always will be, our number one priority. We stand behind your purchase because we believe in the quality of Helzberg Diamonds jewelry, and we want to maintain a long, happy relationship with everyone who shops here.You have our word that we will provide reliable quality, trustworthy expertise and a commitment to service like no one else. There are moments in life that transcend the everyday, and Helzberg Diamonds promises to help you make those moments sparkle."